The Hussey-Mayfield Memorial Public Library in Zionsville was entering a new phase for their IT. But before that phase could start, they had a big decision of how to move forward with their IT management. As they assessed their needs, they realized making the leap to a managed service provider (MSP), while a big transition[…]
If you’re a business looking to outsource your IT services, you will need to familiarize yourself with a service-level agreement, or SLA. Service-level agreements play an essential role in most vendor contracts, and IT is no exception. SLAs lay out what you can expect from your IT vendor, how you’ll measure performance, and how issues[…]
The AxiaTP team is on the move! Over the past few months we’ve been transitioning to our new Zionsville-based headquarters, a project that’s been in the works for quite some time. Though approximately 60% of our team is currently remote or hybrid, our office is still an important part of our operations and our culture.[…]
In the modern age of fast-paced technological advancements, you need a robust IT infrastructure to keep up with the competition and remain productive. Setting up a fully functional in-house IT team is often more costly and challenging than many small and medium-sized organizations can afford. That’s why they turn to outsourced IT. Before jumping into[…]
If you own a small-to-medium-sized business, chances are cybersecurity is on your radar. Chances are also good it’s something you know you need to invest in but keep pushing down your list. Another year is almost through. If cybersecurity still isn’t a major consideration for your 2022 budget, consider this your official warning that it’s[…]
Deciding to work with an IT service provider is a big step in your business. But if you’re a small-to-medium-sized business (SMB) or organization, you might feel intimidated by the process, concerned you’re too small to benefit, or it might not even be on your radar as something your business needs. The truth is IT[…]
Your business is only as strong as your customers and IT support. When your customers need to address their concerns or find answers to their questions, they expect your support promptly. Maintaining business operations is a major responsibility, and you may have difficulty addressing customers’ needs if you aren’t adequately prepared with the right technology.[…]
Finding the right IT service provider for your business can take research. While it’s important to know what services they offer and if they can meet your needs, one of the most important things to understand is HOW they work. This can directly impact the quality of the services you receive and your overall customer[…]
Workspaces have become progressively more fluid over the past few years, but COVID-19 helped propel trends forward at warp speed. Shutdowns required quick transitions and solutions, and while those carried you through the initial phase of the pandemic, it’s time to consider if your office and IT are providing the best support for your team.[…]
Stereotypes have long reduced IT providers to antisocial employees who only emerge from their cubicles to troubleshoot computer problems. This is an outdated idea! Forward-thinking companies know that highly-skilled IT providers offer teams of experts proficient in more than just IT solutions; it’s important to search for a provider with a variety of non-technical IT[…]
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