Author Archives: laura

The Difference Between Microsoft 365 Phone System and Microsoft 365 Business Voice

Microsoft 365 Phone System and Microsoft 365 Business Voice

According to Forbes, “With traditional business phone systems, the phone itself is the most disconnected element of the communication chain. It’s the analog element in a sea of digital, so it’s harder to work phone calls into communication paper trails.” If you haven’t heard, softphones and VoIP (Voice over Internet Protocol) completely change the game.[…]

Managed Services vs. Professional Services

Managed Services vs. Professional Services

In the modern age of fast-paced technological advancements, you need a robust IT infrastructure to keep up with the competition and remain productive. Setting up a fully functional in-house IT team is often more costly and challenging than many small and medium-sized organizations can afford. That’s why they turn to outsourced IT. Before jumping into[…]

Business IT Solutions That Require Reliable Internet

company office with employees working

While high-speed internet may seem like a luxury for some, many businesses have mission-critical applications that require connectivity. Not only is that high level of connection needed, but the reliability of that connection is just as important. If your organization employs business IT solutions that require reliable internet, you want to choose a business internet[…]

Infographic: Shared vs. Dedicated Networks

Shared vs. Dedicated Networks

There’s no way around it: Business internet is a necessity for productivity. That’s why choosing the right business internet solution is important! The first step to making your decision? Deciding between a shared and dedicated network. In the infographic below we break down the difference between each network type, including how they stack up in[…]

IT Lessons Learned from Cyber Attack on Eskenazi Health

medical equipment

Cyber attacks are becoming more common among businesses in all industries, especially those affecting hospitals and healthcare facilities. As more healthcare operations are transferred online through electronic health records (EHRs), there is an increased susceptibility to cybercrime, as seen in the cyber attack on Eskenazi Health. A ransomware attack puts every aspect of the hospital[…]

5 Steps to Refine Your Business Processes

In most businesses, certain processes are repeatable – everyday it’s the same tasks and the same checklist being checked off. It may seem like you have the procedures down pat, but how can you be so sure? When you’ve been doing the same for so long, how do you know if that same old way,[…]

Why Your IT Service Provider’s Process Matters

Finding the right IT service provider for your business can take research. While it’s important to know what services they offer and if they can meet your needs, one of the most important things to understand is HOW they work. This can directly impact the quality of the services you receive and your overall customer[…]

Preparing Your Office & IT for a Hybrid Work Environment

woman working from home on couch with coffee

Workspaces have become progressively more fluid over the past few years, but COVID-19 helped propel trends forward at warp speed. Shutdowns required quick transitions and solutions, and while those carried you through the initial phase of the pandemic, it’s time to consider if your office and IT are providing the best support for your team.[…]

6 Key Areas to Assess Your Business Technology Health

IT specialist working in server room

When your tech isn’t healthy, your business isn’t healthy! Whether you’re a small business or a multinational corporation, the technology you engage with every day can have a big stake in your success. That’s why it’s important to regularly assess the health of your tech—from the programs you use to the devices that power them[…]