Author Archives: laura

How the AxiaTP Team Transitioned to a New Office Space

The AxiaTP team is on the move! Over the past few months we’ve been transitioning to our new Zionsville-based headquarters, a project that’s been in the works for quite some time. Though approximately 60% of our team is currently remote or hybrid, our office is still an important part of our operations and our culture. […]

The Difference Between Microsoft 365 Phone System and Microsoft 365 Business Voice

According to Forbes, “With traditional business phone systems, the phone itself is the most disconnected element of the communication chain. It’s the analog element in a sea of digital, so it’s harder to work phone calls into communication paper trails.” If you haven’t heard, softphones and VoIP (Voice over Internet Protocol) completely change the game. […]

Managed Services vs. Professional Services

In the modern age of fast-paced technological advancements, you need a robust IT infrastructure to keep up with the competition and remain productive. Setting up a fully functional in-house IT team is often more costly and challenging than many small and medium-sized organizations can afford. That’s why they turn to outsourced IT. Before jumping into […]

Business IT Solutions That Require Reliable Internet

While high-speed internet may seem like a luxury for some, many businesses have mission-critical applications that require connectivity. Not only is that high level of connection needed, but the reliability of that connection is just as important. If your organization employs business IT solutions that require reliable internet, you want to choose a business internet […]

Infographic: Shared vs. Dedicated Networks

There’s no way around it: Business internet is a necessity for productivity. That’s why choosing the right business internet solution is important! The first step to making your decision? Deciding between a shared and dedicated network. In the infographic below we break down the difference between each network type, including how they stack up in […]

IT Lessons Learned from Cyber Attack on Eskenazi Health

Cyber attacks are becoming more common among businesses in all industries, especially those affecting hospitals and healthcare facilities. As more healthcare operations are transferred online through electronic health records (EHRs), there is an increased susceptibility to cybercrime, as seen in the cyber attack on Eskenazi Health. A ransomware attack puts every aspect of the hospital […]

Why IT Services Aren’t Just for Big Companies

Deciding to work with an IT service provider is a big step in your business. But if you’re a small-to-medium-sized business (SMB) or organization, you might feel intimidated by the process, concerned you’re too small to benefit, or it might not even be on your radar as something your business needs.  The truth is IT […]

5 Benefits of Outsourcing Your Help Desk

Your business is only as strong as your customers and IT support. When your customers need to address their concerns or find answers to their questions, they expect your support promptly. Maintaining business operations is a major responsibility, and you may have difficulty addressing customers’ needs if you aren’t adequately prepared with the right technology. […]

5 Steps to Refine Your Business Processes

In most businesses, certain processes are repeatable – everyday it’s the same tasks and the same checklist being checked off. It may seem like you have the procedures down pat, but how can you be so sure? When you’ve been doing the same for so long, how do you know if that same old way, […]

Why Your IT Service Provider’s Process Matters

Finding the right IT service provider for your business can take research. While it’s important to know what services they offer and if they can meet your needs, one of the most important things to understand is HOW they work. This can directly impact the quality of the services you receive and your overall customer […]