Our Process

Simple steps to reliable and secure IT solutions

Talk to an Expert (844) 443-0275

Outstanding Support at Every Step

98%

Client Satisfaction Score

24/7

Availability

20+

Years in Business

18 Min.

Average IT Support
Response Time

How We Work

Our purpose is to provide value to a team like yours. And to best do this, we take a consultative approach when working with you. Our process involves a collaborative approach where we meet with our customers and go through discovery, analysis and implementation to deliver the results to drive your business forward.

Discover Your Seamless Path to Innovation

Discovery

In the discovery step, work to understand your unique business needs, laying a solid foundation for a successful collaboration that is both insightful and client-focused.

Analysis

Next, we meticulously evaluate your business data and insights with precision, strategically crafting solutions that are perfectly aligned with your unique objectives.

Implementation

In the implementation step of our process, we efficiently execute your tailored solutions to ensure their seamless integration into your operations, providing both effectiveness and alignment with your business goals.

How We Help You Succeed

Like any industry, IT service companies are riddled with challenges, such as high employee turnover and wasted time discussing the same issues with multiple team members. This often leads to frustrated and unhappy customers. AxiaTP has dared to change the industry standards with a model that tackles these challenges head on. Our model ensures quality customer service to clients, provides growth opportunities for employees, and establishes operational excellence company-wide.

Clients

Your team will work with a designated customer care team (or pod) of professionals at AxiaTP. Each Pod provides Fortune 500-level services for businesses of all sizes. From a dedicated vCIO to Help Desk Specialists and everything in between, you’ll have multiple relationships that allow us to service you quickly and efficiently.

Employees

We provide advancement opportunities and career pathing to our team members, which in turn reduces employee turnover on both our team and your pod. No matter where an employee starts on the team, we provide them with the needed certifications, training, and experience to successfully grow and advance in your team.

Excellence

Each team member in your customer care pod connects regularly with other team members in corresponding roles to discuss efficiencies, delivery, and support for clients. That means all pods and team members within them operate at the same, consistent level to ensure operational excellence and the best service for every client.

Stories of Success

“AxiaTP is the perfect partner for our phone solutions. With their mobile app and desk phone options, they keep our staff connected whether they be remote or in office. The customer service is fantastic as well. We appreciate using a local company with such broad services.”
Cristina McGinnis Widman
Office Manager, Executive Assistant
“I’ve been consistently impressed by the exceptional service and support provided by AxiaTP. Their team is incredibly knowledgeable, responsive, and dedicated to ensuring client satisfaction. With their innovative solutions and proactive approach, AxiaTP has truly elevated our business operations. I highly recommend their services.”
Dexter Melling
Administrator, Business Analyst
“AxiaTP is the perfect partner for our phone solutions. With their mobile app and desk phone options, they keep our staff connected whether they be remote or in office. The customer service is fantastic as well. We appreciate using a local company with such broad services.”
M.J Castello
Managing Member / CEO

Industries We Specialize In

  • Agriculture
  • Automotive
  • Banking
  • Construction
  • Education
  • Healthcare
  • Hospitality
  • Insurance
  • Local Government
  • Manufacturing
  • Nonprofit
  • Retail
  • Transportation
  • Property Management

Driving Success through World-Class Partners

We Provide Technology Solutions Across The Midwest