Outstanding Support at Every Step
98%
Client Satisfaction Score
24/7
Availability
20+
Years in Business
18 Min.
Average IT Support
Response Time
How We Work
Our purpose is to provide value to a team like yours. And to best do this, we take a consultative approach when working with you. Our process involves a collaborative approach where we meet with our customers and go through discovery, analysis and implementation to deliver the results to drive your business forward.
Discover Your Seamless Path to Innovation
Discovery
In the discovery step, work to understand your unique business needs, laying a solid foundation for a successful collaboration that is both insightful and client-focused.
Analysis
Next, we meticulously evaluate your business data and insights with precision, strategically crafting solutions that are perfectly aligned with your unique objectives.
Implementation
In the implementation step of our process, we efficiently execute your tailored solutions to ensure their seamless integration into your operations, providing both effectiveness and alignment with your business goals.
How We Help You Succeed
Like any industry, IT service companies are riddled with challenges, such as high employee turnover and wasted time discussing the same issues with multiple team members. This often leads to frustrated and unhappy customers. AxiaTP has dared to change the industry standards with a model that tackles these challenges head on. Our model ensures quality customer service to clients, provides growth opportunities for employees, and establishes operational excellence company-wide.
Clients
Your team will work with a designated customer care team (or pod) of professionals at AxiaTP. Each Pod provides Fortune 500-level services for businesses of all sizes. From a dedicated vCIO to Help Desk Specialists and everything in between, you’ll have multiple relationships that allow us to service you quickly and efficiently.
Employees
We provide advancement opportunities and career pathing to our team members, which in turn reduces employee turnover on both our team and your pod. No matter where an employee starts on the team, we provide them with the needed certifications, training, and experience to successfully grow and advance in your team.
Excellence
Each team member in your customer care pod connects regularly with other team members in corresponding roles to discuss efficiencies, delivery, and support for clients. That means all pods and team members within them operate at the same, consistent level to ensure operational excellence and the best service for every client.
Stories of Success
Industries We Specialize In
-
Agriculture
-
Automotive
-
Banking
-
Construction
-
Education
-
Healthcare
-
Hospitality
-
Insurance
-
Local Government
-
Manufacturing
-
Nonprofit
-
Retail
-
Transportation
-
Property Management